Cancellation Policy - Discovery Japan Mall Skip to search

Cancellation Policy


To meet our promise in delivering the product from Japan to your doorstep, we will begin to process the product/s as soon as you place your order.

Please be reminded that we will be able to make the necessary changes or proper cancellation of your order AS LONG AS it has not been in PROCESSING status.

You can only cancel if and only if  ...

  • Order status is "PENDING"

Pending status means we have accepted the order but is not yet packed nor shipped, thus can still be cancelled without charge.